FAQs
Product + Shipping
01 What is your return policy?
At the moment, we are not accepting returns as our small family business is very small. If your product arrived damaged or you have an issue, please feel free to email us so we can help! hello@busybeescandleco.com
02 How long does shipping usually take?
Processing Time Orders are processed and shipped within 2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day. You will receive a tracking number via email once your order has shipped.
Shipping Methods & Delivery Times
- United States: Standard shipping (5-7 business days)
- Canada: Standard shipping (7-10 business days)
Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
General FAQs
01 What are the benefits of using beeswax candles?
Beeswax candles are natural, non-toxic, and burn cleaner than other types of candles. They release negative ions that help purify the air, reduce allergens, and create a soothing ambiance. Beeswax candles also burn longer than paraffin or soy candles, making them a more sustainable option. Plus, they have a subtle, natural honey scent without the use of artificial fragrances or chemicals.
02 Are beeswax candles safe to use around children and pets?
Yes! Beeswax candles are a great choice for families with children or pets. Unlike paraffin candles, which can release harmful toxins when burned, beeswax candles burn cleanly without producing toxic fumes. They are free from artificial fragrances, dyes, and chemicals, making them a safe, natural option for your home.
03 How long do beeswax candles last?
Beeswax candles generally burn longer than candles made from other waxes, such as paraffin or soy. A beeswax candle can last up to 50% longer than a similar-sized paraffin candle because beeswax burns hotter and more slowly. The actual burn time depends on the size of the candle, but you can expect longer-lasting enjoyment from your beeswax candles.
04 How do I care for my beeswax candle to ensure it burns evenly?
To get the most out of your beeswax candles, follow these simple tips:
Trim the wick: Keep the wick trimmed to about 1/4 inch to prevent flickering, reduce soot, and ensure an even burn.
Burn long enough: Allow the wax to melt across the entire surface during the first burn to avoid tunneling.
Avoid drafts: Burn your beeswax candle in a draft-free area to ensure an even burn and avoid excessive dripping.
Store properly: Keep candles in a cool, dry place to maintain their shape and avoid melting.
05 Can I reuse leftover beeswax from a burned candle?
Yes! Beeswax is reusable, and leftover wax can be melted down and repurposed. You can melt the remaining wax and pour it into molds to create new candles, or use the wax for DIY projects like lip balm, furniture polish, or even skin care. It’s a great way to reduce waste and get even more use out of your beeswax candles.
06 Do beeswax candles have a scent?
Yes, beeswax candles have a natural, subtle honey-like fragrance. This scent is not overpowering, unlike synthetic fragrances in some other candles. If you're sensitive to strong scents or prefer a more natural aroma, beeswax candles offer the perfect solution without the use of artificial perfumes or chemicals.
07 What is the white powder that is on my beeswax candle?
Glad you asked! That white dusty looking powder is called BLOOM. This happens when the natural oils and resins found in pure beeswax float to the surface when exposed to temperature changes. Generally bloom is a good sign that you truly have pure beeswax! If you don’t like the look of bloom, simply take a soft cloth and polish your candle to remove it.
Candle Burning Instructions
01 9” & 12” TAPER CANDLES
Burn time is approximately one hour per inch of length. To start trim wick to ¼”, wick is self-trimming after that. To minimize dripping, keep away from open windows, fans or excessive air flow. DO NOT trim the burnt wick before each use. Just light the long curled wick & the wick will self trim as it burns. Never leave a burning candle unattended. Burn in fire resistant holders.
02 VOTIVE CANDLES
Votives are ready to light from the box, straighten wick & light. No need to trim between uses. Burn votives in a heat resistant container, glass ceramic or metal, just wide enough to fit. Votives are designed to spill out & develop a molten pool which fills the container. Never leave a burning candle unattended.
03 TEA LIGHT CANDLES
Tea Lights are ready to light from the box, straighten wick and light. Tea Lights are designed to be burned in a separate tea light container, they DO NOT come with any plastic/metal container. No need to trim between uses.
IMPORTANT: burn the tea light in a tea light container on a fire resistant surface. Never leave a burning candle unattended.
04 JAR CANDLE (refillable)
These jar candles are ready to light from the box. Trim wick to ⅛”-¼” with each additional use. For best results, burn for 2-3 hours each use. If the wick becomes too long or uncentered, extinguish flame, center wick if needed, let candle cool. Trim wick & relight.
Our classic glass jar candle is refillable with our 3"x3.5" pillar candle to be used over and over again.
For safety, burn glass containers on a fire resistant surface. DO NOT touch or move the container until it has cooled down. Never leave a burning candle unattended.
05 3” PILLAR CANDLES
Place pillar candle on a heat resistant plate. Be sure wick is trimmed to appx 1/4" before each session. For the first 1-2 burns, be sure to burn the candle long enough for the melt pool to get near the edge. This typically can take 3-4 hours depending on the season and conditions. It's best to snuff and dip the wick into the melted wax after use to reduce smoke and coat the wick in wax for next use.